Online Order Shipments / Shipping Procedures & Policy
Erlab will confirm shipment of all by a return email. Most common items are in stock, but back orders will occur on occasion. When an item is back-ordered, we will notify you immediately that there will be a delay and how long that delay will be. Most orders will ship within 3 to 5 working days for any items in stock and backorders will be shipped as soon as inventory is available. Our terms of shipping are FOB Rowley, MA unless it's agreed otherwise.
Shipping Method (s)
We ship your order Ground from manufacturer's facility, prepaid and added freight charges unless otherwise requested or advertised. We can also ship collect via UPS/ Fedex with your account number. Should your order be large enough to ship by common LTL carrier, we will notify you and prepay and add freight charges unless you provide us with a collect shipper number.
Limited Liability & Shipment Damages:
Erlab shall not be liable for any special or consequential damages that result from a failed or delayed delivery of products purchased. Erlab shall not be liable for any damages to the products during the transit and damages to property caused by third party during delivery of products. The customer should not accept a damaged package unless the carrier makes a “damage or shortage” notation on freight bill or delivery receipt. Service title passes when the shipment is loaded, so customer is responsible for filing and collecting a freight claim. Replacement products must be ordered and to be paid separately.
A Limited Lifetime Warranty is valid on all Erlab products with regards to mechanical parts as long as genuine Erlab parts and filters are used in compliance with the Erlab Brand specifications. Consumable items (including filters) and Erlab Pyramid remain under warranty only until the first use. Erlab Inc. is the sole US Distributor of Erlab products and is not responsible for damage that occurs as a result of failure to follow instructions that are included with the original product. This Limited Lifetime Warranty does not apply from the result of an accident, misuse, abuse, contamination, modification, normal wear and tear or other external causes. This section constitutes Clients sole and exclusive remedy and Erlab Inc.'s sole and exclusive responsibility with respect to any alleged breach of this limited warranty.
All Erlab sales are final and non-returnable.